Subscriptions & Billing Help

Frequently Asked Questions & Solutions

Is the Emergency Medical Training website secure?

Yes, just like all other well known e-commerce websites, we use the latest 128bit ssl technology to encrypt any personal data you submit to us. We also store your details in accordance with the Data Protection Act. For more information on this topic please refer to our privacy policy.

Do all course subscriptions last for one year?

Yes. All our current course subscriptions last for one year, at which time they must be renewed for you to be able to access course material.

After I click checkout, why am I taken to a Barclays website?

All payments you make to us via our website are processed by Barclays bank. When you head to the checkout page you are taken to a secure website provided by Barclays, so that you can enter your credit card details in a secure environment as possible. We do not store any of your personal credit card details.

Will my course subscriptions be automatically renewed?

No. When the end of your subscription period approaches, we'll email you to remind you that you must renew your subscription.

I'd like to subscribe myself or my company to your courses but I'd like to pay via invoice. Is this possible?

We do accept payment via invoices. To set-up an account with us please call our sales hotline, where a member of staff will happy to discuss your needs.

If you can't find a solution to your problem or an answer to your question, please don't hesitate to contact our support staff with your query. Help and support numbers and email addresses can be found on our contact us page.


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